Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but couldn’t find a way? We’ve been there too—and that’s why we’re committed to making sure you can always reach us. Whether it’s a question, a suggestion, or just a friendly hello, we’re all ears.
Fun fact: Our founder, Sarah, still replies to every single email herself. It started as a way to stay connected, but now it’s become one of her favorite parts of the job. She once spent an entire weekend helping a customer style an outfit for their wedding—true story!
Honestly, we’re not fans of automated responses or endless phone menus. Here’s how you can actually talk to a human (or leave a message if it’s after hours):
Pro tip: Need help fast? Try live chat during business hours. Our team’s average response time is under 3 minutes—we timed it!
Here’s the thing—we don’t just say we listen. Last month alone, we implemented 7 customer suggestions into our product line. Remember that reversible winter coat? That was all thanks to feedback from folks like you.
Not sure if your idea is "worth sharing"? Trust us, it is. Even the small stuff helps. Like when Mark from Ohio mentioned our checkout was confusing—we redesigned it the next week, and conversions jumped by 15%.
So go ahead, hit us with your best shot. Compliments, complaints, or random thoughts about your favorite coffee blend—we read them all. And who knows? Your email might just inspire our next big thing.
P.S. If you’re wondering why we’re called ClothOracle... let’s just say it involves a very determined golden retriever and a pile of fabric samples. Ask us about it sometime!
$